Lloyd Pharmacenter Refund and Return Policy

At Lloyd Pharmacenter, we are committed to ensuring customer satisfaction while adhering to industry regulations and safety standards. Below is our detailed refund and return policy:

Prescription Medications

  1. Refunds and Returns
    Due to federal and state regulations, we cannot accept returns or offer refunds on prescription medications once they have been dispensed, except in the following cases:

    • Dispensing Errors: If Lloyd Pharmacenter has made an error in filling your prescription, we will rectify the issue immediately by offering a replacement or full refund.
    • Defective Products: If the medication is damaged or defective upon receipt, please contact us within 7 days of delivery for a resolution.

  2. How to Report an Issue

    • Contact our Customer Support team at info@lloydpharmacenter.com within 7 days of receiving your medication.
    • Provide the prescription details, proof of purchase, and a description of the issue.
    • Our team will guide you through the next steps for resolution.

Over-the-Counter (OTC) Products

  1. Returns

    • Unopened and unused OTC products may be returned within 30 days of purchase.
    • Items must be in their original packaging and in resalable condition.
    • Customers are responsible for return shipping costs unless the return is due to an error on our part.

  2. Refunds

    • Refunds will be processed within 7-10 business days upon receiving and inspecting the returned item.
    • Refunds will be issued to the original payment method used at the time of purchase.

Non-Refundable Items

The following items are non-returnable and non-refundable for safety and hygiene reasons:

  • Opened OTC medications or health products.
  • Special orders or custom-prepared medications.
  • Products marked as “final sale” at the time of purchase.

Cancellations

  1. Prescription Orders: Prescription orders may be canceled before they are dispensed. Once a prescription has been filled, cancellations are not permitted.
  2. OTC Orders: OTC orders can be canceled if they have not yet shipped. Please contact us promptly to request a cancellation.

Shipping Errors or Lost Packages

  • If an order is lost or damaged during transit, Lloyd Pharmacenter will replace the item or issue a refund at no additional cost.
  • Claims for lost packages must be made within 14 days of the expected delivery date.

Contact Us

For any questions or concerns regarding our refund and return policy, please contact:

  • Email: [Insert Email Address]
  • Phone: [Insert Phone Number]
  • Hours of Operation: [Insert Hours]